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Address: HUNGARY - 1141 Budapest, Öv utca 43.
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Phone: +361 221 9614
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Opening hours: Mo-Th: 8-16, Fr: 8-15
We have gathered in one place the most important and most frequently asked questions from our customers regarding products, orders, delivery, invoicing, contracts, surcharges, and expiration dates. If you do not find your question in the list, please feel free to contact our colleagues.
How can I order?
If you are a distributor, you can contact export@biolab.hu, if you are a user, ask you local distributor (check on the distributor map) or contact export@biolab.hu.
What is the general lead time from order processing?
Culture media, supplements and reagents: 4 weeks
Plastic disposables: 4 weeks
Antibiotic discs: 4-12 weeks
Are there any minimum order quantities?
Only for:
Ready-to-use culture media:
plated media 90 mm: 10 pcs/pack
plates media 55 mm: 20 pcs/pack
tubed media: 50 pcs box
antibiotics discs 250 dics/5 vials/pack
Plastic consumables:
unit packs or boxes as indicated in our price list
What are the main product shelf lives?
Dehydrated culture media: 3 years
Bottled media: 6 months
Tubed media: 6 months
Plated media: 3 months
Reagents and stains: 2 years
Antibiotic discs: 12-30 months
Sterile plastic consumables: 3 years
How can I download the Quality Certificates?
Select Download CoA in the menu bar. It will navigate you to the site where you need to click on QC certificate and enter the requested data (Lot number + packaging) to receive the certificate.
The non-downloadable certificates are sent to the distributors via mail.
Where can I find Biolab product information (TDS + SDS)?
Open any product range in the product list where you can download all available documents belonging to a product.
For any technical support please contact export@biolab.hu.
What do the * and *** signs mean next to the culture media names in our price lists?
* Base media, supplement is needed. In our price list you can find the belonging supplement to a base media.
*** KIT This media consist of a base medium and one or more supplements needed for the complete base media. The price also includes the base media and the belonging supplements. Shelf life of the KITs is different from the base media!
What should I do if I have a problem with the product?
Please send you claim to your local dictributor or if you are a distributor to export@biolab.hu. You may also submit a claim through our non-conformity report submission under the Quality Policy menu. In order that we can investigate a complaint we must receive the following information: product name, product code, lot number, qty involved, exact details of the claim.
